FAQS

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You can order through our website or APP. If you have an agreement with your company, register with your corporate email to enjoy the special conditions. Remember to order before 11am on the same day or plan your order for all week.
If you have an agreement with your company, find out about the time restrictions. Time slots: 10.00 / 10.15 / 10.30 / 11.00.

For corporate accounts, we deliver from Monday to Friday throughout the area metropolitan area of Barcelona and surroundings (Sant Cugat, Gavà, Terrassa...). If If you are located in the surroundings of Barcelona, write to us and we will see if we can facilitate the service.
If you have an agreement with your company, find out the delivery schedule agreed. It will generally be delivered between 12:30-1:30 p.m.
Home delivery is from 13:00-14:30h.

By credit card in online orders (Visa, Mastercard, Ticket Restaurant). We do not accept cash.

You can also remember the card in your profile for greater comfort in future shopping.

Remember that due to the new PSD2 online anti-fraud law you must have identification of your mobile phone in your ticket restaurant cards to be able to validate the purchase the first time. Once saved, you can pay repeatedly without validating each purchase.

You will also find the functionality of WALLET, (for companies that want), which will allow you to add money to a virtual wallet to use the day you prefer.

Despite not containing the allergens mentioned in each dish, our dishes they are not free of traces. On the page of each dish we indicate all the ingredients and allergens, read this information carefully, any additional questions Contact us.

We call 93 763 77 35 or write to us at: support@norarealfood.zendesk.com

We cook daily without preservatives or additives. To comply with protocols of food safety we lower the temperature of the food quickly in a blast chiller and we transport it properly to maintain the cold chain.

That is why hot dishes should be heated in the microwave.

The order was missing products or contained different products, problem of delivery of the order or if my dishes have arrived in poor condition or without the quality expected.

At Norarealfood we are a team of people and we also make mistakes, contact us so that we can find the best solution.

Call us at 93 763 77 35 from Monday to Friday from 8:45 a.m. to 2:45 p.m.

Or, if you prefer, you can write to us at support@norarealfood.zendesk.com

They are trays to share among many that will make eating well during the weekend week very easy.

Ideal for celebrations or weekends with family/friends. Ask for it during week and we will deliver it to you Friday noon.

If you want to place an order for another day of the week, call us at 93 767 77 35 and we will tell you if it is possible.

All the trays are presented in an aluminum container so they can be heated in the oven before eating, glass jar (hummus, Russian salad & creams), or container Kraft. Some trays arrive in the process of defrosting, they are fresh products that we freeze to maintain quality and for a longer shelf life. Keep them in the fridge.

You only have to indicate the code in the first step of the processing process of your order, in the box YOU HAVE A PROMOTIONAL CODE that you have in the cart. A Once entered, the discount will be automatically applied to your order.

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